Case Studies / 1 June 2017

Global Bank Frontline Transformation Case Study

Download this case study to learn how Freeformers successfully upskilled frontline staff at one of the world’s biggest banks to directly increase customer conversion for its online and mobile products across multiple markets and languages.

Read how our expert coaches helped develop more than 600 Digital Champions throughout the business globally so they could lead further coaching internally, using peer-to-peer learning to empower others in the business with the same new skills they had developed.

And find out how, as part of our scalable content generation strategy, we created 100+ learning modules to achieve the highest impact with speed; with many of our sessions and modules delivered in each specific country’s native language.


Case study
Global Bank Frontline Transformation Case Study