Case Studies / 1 July 2017

Energy Supplier Digital Shift Case Study

Download this case study to learn how Freeformers helped re-imagine the use of contact centres at one leading home energy supplier to accelerate customer uptake of its digital services.

Read how our Digital Shift programme helped contact centre staff reduce call volumes and increase quality conversations; changing the fixed opportunity contact centre model that is fuelled by targets based on the length of the call, rather than the quality of the advice and the help given.

And find out how we did this by developing a 12-week blended programme featuring group advisor sessions, individual learning time and personal coaching for more than 400 employees in two UK contact centres.


Case study
Energy Supplier Digital Shift Case Study